» Creating Competitive Advantage Through HR Management: Focus

Overview	Outcomes	Programme Focus	Attendance	Fees	Faculty	About the School

Managing Talent

Talent management addresses the flow of people through the organisation and the development of their ability to add greater value to customers and owners. The flow of people addresses staffing issues such as recruitment, promotions, succession planning, transfers, expatriate policies, and outplacement. Talent development occurs from training, work, and life experiences. It requires both learning and applying concepts, best practices, or tools. It targets early, mid or late career populations. It focuses on individuals, teams or the organisation as a whole.

Ensuring High Performance

Performance management will be examined in several stages. There must be a clear set of goals that are linked to the business strategy. There must be a balance of individual, departmental, and corporate measures and also a balance of both output and behavioral measures. There must be effective mechanisms for providing credible feedback. Both financial and non-financial rewards must be linked to preset credible stretch targets.

Building the Customer Focused Organisation

As customers become more demanding, the mandate to create customer focused organisations has increased. HR can play an important role in creating an external customer focus through the design and delivery of HR practices. This segment of the programme will address the creation of a purposeful organisation through sustaining an external focus.

Managing Change

In the midst of economic, political and social turbulence, organisations must effectively change. Those who lead change efforts must architect change in terms of specific business purposes and outcomes, mobilise commitment of key implementers through effective communications and incentives, and enable the actions of implementers through giving them access to requisite information, skills and tools. Change managers must be able to facilitate fast decision making, monitor progress and ensure sustained organisational action and results.

Enhancing Organisational Innovation

This module addresses the organisational conditions that are required for effective innovation to occur. We will examine establishing a vision of innovation, developing the culture of innovation, leveraging diversity for optimal innovation, engaging customers in the innovation process, and structuring the organisation for innovation.

Organisation Learning

Organisation learning results when organisations generate new ideas and then generalise the implementation of those ideas throughout the organisation. This segment of the programme will focus on the practices through which companies and their HR departments can ensure their innovative leadership in their industries. We will then examine how companies can develop collaborative cultures by which innovations are shared and implemented across individuals, departments and business units.